Shipping Policy
What are the delivery charges? (Local delivery in Singapore & Malaysia)
For orders above S$50, we offer free local delivery to one location within Singapore & Malaysia.
The delivery charges for overseas shipping will be charge different rate based on the destination country. Please email us for more details.
What is the mode of delivery?All item(s) are shipped from either our Singapore office or Malaysia office via our courier partner or own fleet delivery.
When will I receive my order?You will receive your order anytime within 7 working days (excluding Weekends and Public Holidays) from the date that payment is authorised and verified, not from the date that it is placed. After the payment has been verified and authorized, it can still take up to two days to process your order so that we can review your order information, process and prepare it for shipping. You will receive a shipping notification email that will notify you of the tracking number and the courier company we've used to ship your order.
For SALES PERIOD / Others Countries besides Malaysia & Singapore, delivery will take 7-14 working days [excluding weekends/ holidays] due to the volume of orders coming in at one time & distance of delivery. Please email [email protected] for any questions that you might have regarding your order. Thank you for your patience and understanding.
**Please note that the delivery time is based on estimation only. We do not guarantee the delivery dates.
HOW TO FIND A DELIVERED PACKAGEOur email / message will notify you the tracking number and the courier partner that we used to deliver the parcel. You may log on to the stated courier service website and key in the tracking number provided to track your package.
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:
- Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbours or a doorman? Please ask them if they received the package.
- Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
- Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
- Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.
Please arrange for an authorised person to receive your item(s) on your behalf, and sign the delivery order (DO) to acknowledge the receipt of the order. Alternatively, our courier partner personnel may attempt to contact you and re-deliver the item(s) if you are unavailable to receive your order when it arrives. You may inform them to fail the delivery if you do not want your parcels to be left at the doorstep. Please note that any re-attempt of delivery may incur additional charges.
Under the circumstances that you are still unable to locate your package, kindly contact us at [email protected] so that we can assist you further.