Privacy Business Policy



Privacy Notice

BONILAB PLTE. LTD. (Company No. 202423341N) (“us”, “we” “our” or “BONILAB”) respect the privacy and confidentiality of the personal data of our clients, customers, visitors and all others whom we interact with in the course of providing our services. While we are driven by the goal of providing you with an enhanced shopping experience, we also understand that a key concern that you may have is the safety of your personal information, and are committed to ensuring that all personal data provided to us remain secure and confidential and are only utilised for purposes that you have consented to.

To begin with, BONILAB only collect such personal information that is necessary to provide you with the services that you have requested, understand your needs, and serve you better as a whole. BONILAB will collect the least information possible. BONILAB will provide to our merchant partners only such information as is necessary to allow us to verify and track your rewards.

Some pages on our website may include links to third party websites. These sites are governed by their own privacy statements and we are not responsible for their privacy practices, operations and contents of these links. You are advised to review the privacy statements of these sites before furnishing any information. Please remember that internet communications are not secure. We cannot accept any responsibility for unauthorised access by a third party and/ or the corruption of information/data being sent by any individuals to us via internet communications or electronic mail.

Disclaimer about the health benefits like different people will experience differently. Please consult for medical advice from pharmacist/doctor before should avoid taking bonilab’s products.


Consent

By accessing the BONILAB Platform and/or providing personal data to us, you acknowledge that you have read this Privacy Notice and you consent to the collection, storage, use and disclosure of your personal data by us in accordance with this Privacy Notice as amended or updated from time to time. Your continued access to BONILAB Platform after any such variation constitutes your acceptance of the latest terms of this Privacy Notice. If you do not consent to the terms of this Privacy Notice, please do not provide any of your personal data to us within the BONILAB Platform. If you provide personal data on behalf of someone else when you register for a BONILABAccount®, you warrant that you have obtained the authorisation from that person to provide such personal data on his/her behalf and you agree to indemnify and hold harmless us from any claim that such authority did not exist. If your account is registered by someone else on your behalf and by then accessing BONILAB Platform through your account, you are deemed to have agreed to the terms of this Privacy Notice.


Set-out below is our detailed personal data protection policy. You may rest assured that BONILAB takes privacy and security seriously and is receptive to any feedback on these issues. If you have any queries, comments or concerns, or otherwise require any help, please feel free to contact us at [email protected]


Personal Data Protection Policy
Definition of Personal Data
“Personal Data” refers to any data or information, whether requested by us or not and provided by you to us on the BONILAB Platform, including data in our records as may be updated from time to time.

Collection of Personal Data

The Personal Data that BONILAB may collect from you or receive from details visiting our BONILAB Platform or other platforms which we are associated with. When you start a BONILABAccount® and/or submit any forms relating to any of our products and services. Respond to any of our promotional activities details provided to us from our any third party.


Use and Disclosure of Personal Data
BONILAB does not sell or trade Personal Data collected online with third parties.
We may use, process and/or disclose your Personal Data for the following purposes:
  • to assess and process your applications on BONILAB’ Platforms and to manage and maintain your accounts with us.
  • to fulfil and process your BONILABPoints® rewards and to track your transactions with our merchant partners.
  • credit BONILABPoints® rewards into your BONILABAccount® and process the necessary payments associated with such transactions.
  • to activate or deactivate services, provide you with additional products, services, and benefits from time to time.
  • to investigate complaints, claims and disputes and for security and compliance, conducting internal audits, or otherwise meeting legal, regulatory and other requirements (including providing assistance to law enforcement, judicial, and other government agencies, responding to regulatory complaints, making relevant disclosures to regulatory bodies, conducting audit checks, due diligence and investigations, and taking steps which BONILAB considers necessary in the event of a lawsuit or potential lawsuit). It would also include using Personal Data relating to you for the purposes of security and risk management and to ensure the safety and security of our properties and systems.
  • to improve site and service performance and the delivery of our services, such as when you make inquiries into and provide feedback on our quality of service.
  • • to conduct understand your preferences, develop new products and services, or personalize or otherwise improve the products and services we offer you. It would also include using Personal Data relating to you to deliver relevant advertising (such as that involving details of our or our preferred partners’ products, services, special offers, and rewards), either to our customers generally, or which we have identified may be of interest to you in particular, to deliver periodic newsletters to you with your prior consent or if otherwise permitted under local laws and regulations, or to promote benefits and offer rewards and promotions that you qualify for.
  • for market research and statistical analysis and surveys with the aim of improving our products and services.
  • to provide you with information on our and third party products and services which may be of interest to you.
  • to research, design and improve our products and services, operational and business processes.
  • to improve customer service and to respond to requests and enquires made by you (or persons authorised by you), provide you with directory assistance, and provide you with updates relating to our products, services, or policies.
  • for any other purposes that is required or permitted by any law, regulation, order and/or guidelines.

We will not use Personal Data relating to you for purposes other than what we have informed you, or which we are permitted or required under local law and regulations. We will only retain Personal Data relating to you for only as long as there is a business or legal need.
It is possible that in the future we could merge with, or be acquired by, another company. If such an acquisition occurs, you consent to the successor company having access to your Personal Data maintained by us, including account information, and such successor company would continue to be bound by these terms.


Disclosure of your Personal Data
Your Personal Data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services and subject at all times to any laws, regulations and guidelines, we may need to disclose your Personal Data to the following parties:
  • Companies within the BONILAB group.
  • our agents, affiliates and associates.
  • professional advisers, contractors, service providers, and our other agents with whom we have contractual agreements for some of our functions and services
  • strategic/business partners with whom we have a relationship with for specific products and services.
  • any person connected to the enforcement or preservation of any of our rights under your agreements with us; and/or
  • any party authorized and/or consented to by you.

Apart from collecting the above Personal Data directly from you or your authorised representatives, BONILAB may also collect Personal Data from third parties (such as our business partners, Google, social media providers, or fraud-prevention agencies), or from publicly available sources. In addition, BONILAB uses “cookies”, which are small data files sent to your browser to store and track information about you when you enter our website. The cookie is used to track some of the information mentioned above relating to the use of our services.

Most internet browsers provide you the option to turn off the processing of cookies but this may result in the loss of functionality, restrict your use of the website, and/or delay or affect the way in which it operates. In particular, it would not allow us to track your transactions with our merchant partners and this would mean that we would be unable to credit you with cashback or otherwise provide you with the products and services that you have requested. That said, you should configure our web extension and your use thereof.


Updating Personal Data

You can update your personal information any time by accessing your account on BONILAB website.

You are entitled to review the Personal Data that we may have collected about you and request correction of the Personal Data. If there are any changes to your Personal Data or if you believe that the Personal Data or if you believe that the Personal Data we have about you is inaccurate, incomplete, misleading or not up-to-date, please inform our Data Officer setting out the details of your request and your name and NRIC/Passport number


Accuracy of Information and Third-Party Consent

You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and services that you have requested.

Further, when you provide us with any Personal Data relating to a third party (including your spouse, children, parents, and/or employees), you represent to us that you have obtained the consent of the third party to provide us with their Personal Data.


Respecting your Consent and Access to Personal Data

If you wish to access the Personal Data that we have relating to you, inquire about the ways in which Personal Data relating to you has been or may have been used or disclosed by BONILAB within the past year, or wish to withdraw your consent to our use of such Personal Data, you may contact us (and our Data Protection Officer) at [email protected]. We will seek to attend to your request as best as we reasonably can. Kindly note however that we may have to charge you a reasonable administrative fee for retrieving Personal Data relating to you.


Security of Personal Data

BONILAB ensures that all Personal Data collected will be safely and securely stored and has implemented stringent measures to secure and protect your information

Changes to the Personal Data Protection Policy

BONILAB reserves the right to modify and update the Personal Data Protection Policy at any time to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website. Any changes to this policy will be published on our website.

Please note that we may update this Personal Data Protection Policy at any time via posting on our website. You are advised to periodically view our website for any updates or the most current version of our PDP Notice. Your continued usage of our services or continued relationship with us shall be deemed as acceptance of any updates, revisions or amendments made to our PDP Notice.


Enquiries and Complaints

You have the right to object at any time to the processing of your personal data for direct marketing purposes, and profiling to the extent related to direct marketing and to the extent permitted under the EU General Data Protection Regulations (GDPR), and to the processing of your personal data for the purpose. Any queries, requests, concerns or complaints or exercise of your rights regarding the use of your Personal Data, may be raised to the Data Officer below:-

Data Officer
_____________
_____________

In applying for, using or continuing to use our services, including any other contractual relationship which you may have with us, you shall be deemed to have accepted and consented to the terms of this PDP Notice. If you do not consent to the terms herein, kindly contact us at the abovementioned contact details.

Governing Law

This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Malaysia / Singapore.